Terms of Service

These Terms of Service (the “Terms”) are a contract between you and ClearVantage (“we,” “us,” or “our”), doing business as Cancel Voicemail. They apply when you visit cancelvoicemail.com, request a trial or demo, subscribe, or otherwise use the Cancel Voicemail service (the “Service”).

“You” means the business that buys or tries the Service, and the person who accepts these Terms on that business’s behalf. By requesting setup, starting a trial, paying an invoice, or using the Service, you agree to these Terms and to our Privacy Policy.

If you do not agree, do not forward your business line to us and do not use the Service.

Cancel Voicemail is a managed AI receptionist for contractors and local service businesses. As configured for your account, it can:

• answer inbound calls to a number you forward to us, 24 hours a day;
• speak with callers about your business using information you provide or approve;
• qualify leads and collect caller details such as name, phone, address, and the job;
• book appointments to a Google or Outlook calendar you connect;
• transfer live calls to you or people you designate, based on rules you set;
• send SMS or email confirmations and lead notifications;
• log calls and provide summaries and transcripts; and
• if you buy the Website Chat & Call Widget, chat with and receive click-to-call requests from visitors on a website you control.

You keep your existing public business number. We do not require you to replace your phone system, website, or CRM to use the core phone receptionist. How calls reach us — full-time, overflow / missed calls, or after-hours — is a routing choice you make with us and with your carrier.

We provide a managed service, not raw “AI minutes” or a do-it-yourself phone platform. We may use vendors (including HighLevel / LeadConnector for voice, CRM, booking, and chat) to operate the Service. Those vendors are our infrastructure, not a substitute for this agreement.

The Service is not:

• a telephone carrier, a replacement for your existing phone service, or a 911 / emergency calling product. Callers with an emergency should dial 911. Do not configure the receptionist as an emergency line;
• a guarantee that every call will be answered, booked, transferred, or turned into a paid job, or that you will not lose work;
• unlimited usage. Every paid plan has an included minute allowance and a per-minute overage rate. There is no unlimited plan;
• custom software development. Sending leads by SMS, email, or calendar is included. Direct connections to systems such as Jobber, Housecall Pro, ServiceTitan, or Service Fusion are scoped separately and may require a fee;
• a ClearVantage website, hosting, reputation, or CRM package. Those are separate offerings. You do not need them to buy Cancel Voicemail; or
• legal, medical, or licensed professional advice, and it is not a human receptionist.

Marketing phrases such as “24/7,” “every call answered,” or “stop losing jobs to voicemail” describe what the product is built to do. They are not a service-level agreement, a warranty of results, or a promise of any particular revenue.

The Service is for businesses in the United States. You must be able to enter a binding contract, and if you accept these Terms for a company, you confirm you have authority to bind that company.

We may refuse, delay, or condition a trial or paid account (for example, if we cannot support your routing setup, industry, or expected volume, or if we suspect abuse).

You are responsible for the information you give us about your business — including hours, service area, pricing or ranges, FAQs, technician availability, emergency rules, transfer numbers, and anything else we use to configure the receptionist. The AI will rely on that information. If it is wrong, incomplete, or out of date, callers may hear wrong answers, bad quotes, or bad bookings. That is your responsibility to correct, and you should tell us promptly when something changes.

You are also responsible for accounts, passwords, and calendar connections used with the Service, and for anyone you allow to change routing or script settings. Notify us at hello@cancelvoicemail.com if you believe access was used without permission.

You represent that you have the right to use and forward each phone number you connect, and that forwarding those calls to us does not violate your carrier agreement or anyone else’s rights.

Call forwarding is set up with your carrier (or your existing phone system), not by us taking over your number. Timing depends on that carrier. We can tell you the destination number and typical forwarding patterns (full-time, overflow, or after-hours); we cannot force your carrier to honor a code, a schedule, or a feature they do not support.

When the Service ends — whether you cancel, a trial expires without a paid plan, or we suspend the account — you must remove forwarding so callers are not sent to a receptionist that is no longer answering for you. We are not responsible for calls that still forward after your account is inactive.

Unless we tell you otherwise in writing, new customers get a 10-day trial. We build and customize the receptionist for your business. You can test it on your real calls. We do not bill receptionist minutes during the trial. Run your ordinary call volume; “not billed for minutes” is not a license to resell the Service or to dump unrelated traffic onto the trial.

The trial includes the core phone receptionist: answering questions, booking to a Google or Outlook calendar you connect, and live transfers, as we configure them. Website Chat & Call Widget is a paid add-on and is not part of the trial.

We do not require a card to start the trial, and a trial does not automatically become a paid subscription. If you want to continue after 10 days, you subscribe to a plan. If you do not, we may disable answering. There is no obligation to continue, and we will not charge a subscription fee unless you agree to a paid plan (or we later collect payment under an invoice or checkout you accept).

We may end a trial early if we reasonably believe it is being abused, if we cannot reach you to finish setup, or if you violate these Terms.

Paid Service is sold as monthly plans. Current published plans, allowances, and overage rates are on our Pricing page. As of September 14, 2026:

• Starter — $95/month, 100 included receptionist minutes, $0.95 per extra minute
• Growth — $295/month, 500 included receptionist minutes, $0.85 per extra minute
• Pro — $495/month, 1,000 included receptionist minutes, $0.75 per extra minute (labeled Most Popular on the site)
• Scale — $795/month, 2,000 included receptionist minutes, $0.65 per extra minute

A receptionist minute is a minute of live voice time handled by the Service — including calls that arrive through your forwarded business line or, if you have the widget, through click-to-call. Partial minutes may be rounded up to the next full minute. Time the receptionist is not on a live voice call (for example, an SMS after the call, or a chat reply) is not a receptionist minute; chat usage is billed under the add-on if you have it.

If you use more than your included minutes in a billing period, extra usage is billed at your plan’s overage rate. We do not cut the receptionist off when you hit the allowance. Overage is typically calculated after the period (from our usage records, including vendor reports) and charged on a following invoice to the payment method on file.

You may upgrade or request a downgrade at any time. Downgrades take effect at the next renewal unless we agree otherwise. Changing plans does not wipe usage already incurred in the current period.

Optional add-ons sit on top of a paid plan. The current add-on is Website Chat & Call Widget at $49/month, including 500 AI chat replies per month, then $0.10 per additional AI reply. Only replies generated by the receptionist count; visitor messages do not. Voice calls started from the widget use your plan’s receptionist minutes.

The widget is not included in the trial. We may add, change, or retire add-ons; we will not attach a new paid add-on to your account without your agreement.

Paid plans are billed in advance for the monthly base fee, then automatically renew each month until you cancel. Overage and extra chat replies are billed in arrears. Early customers may be invoiced manually; later, payment may run through Stripe or another processor using a card or other method you keep on file.

You authorize us to charge that method for the base fee, overages, add-ons, taxes, and any past-due amounts. Failed payments may result in retries, suspension, or termination. Unused included minutes do not roll over unless we say so in writing.

Cancel by emailing hello@cancelvoicemail.com from an account contact we have on file. Cancellation takes effect at the end of the current paid month unless we agree to an earlier stop. We do not prorate or refund the base fee, unused minutes, or setup time, except where a law requires it. You remain responsible for overage incurred through the last day the receptionist is answering.

After cancellation or non-renewal, remove call forwarding yourself. We may also disable the destination that was answering for you.

We may change prices or plan structure. For an existing paid account, we will give notice (email is enough) before a price increase applies to you. If you do not cancel before the change takes effect, the new price applies at the next renewal.

The receptionist follows the rules, scripts, and facts configured for your account. It talks like a person; it is still automated software. It can misunderstand a caller, mis-hear an address, book the wrong window, fail a transfer, or say it does not know something. When something is outside its configuration, it is supposed to collect details, transfer, or flag the call rather than invent an answer — but it will not be perfect.

You should review summaries, listen to recordings when it matters, and tell us when the script needs to change. You decide whether to use the Service full-time, for overflow, or after hours, and whether a human should still take certain calls.

To operate the Service we may record, transcribe, summarize, and store calls and related messages, and we may send SMS or email to you and to callers (for example, confirmations or “someone just called” alerts).

Some states require all-party consent to record a call. You are responsible for any legally required notice to callers — including a recording disclosure — and for using any greeting or disclosure option we make available. If you take calls that involve a two-party or all-party consent jurisdiction, you must make sure required notice is given before recording continues.

Demo calls to a public demo number we publish may also be recorded and reviewed so we can operate and improve the demo.

Callers are your customers and leads. For their information, you are the business in charge; we process that information to provide the Service for you. You must have a lawful basis to have us answer those calls, collect what the receptionist asks for, store recordings and transcripts, put jobs on your calendar, and send SMS or email to numbers collected on the call, including under the Telephone Consumer Protection Act and similar state laws.

Do not use the Service to send marketing texts that the recipient did not agree to receive. Transactional messages tied to a call the person just placed (such as an appointment confirmation) are still your compliance responsibility.

You must not use the Service to collect payment card numbers, Social Security numbers, or other highly sensitive data from callers, or to handle calls that legally require a licensed human (for example, certain medical, legal, or financial advice).

You will not, and will not allow anyone to:

• use the Service for unlawful, harassing, or fraudulent activity;
• impersonate another business or forward numbers you do not control;
• probe, disrupt, or overload the Service, or resell it without our written OK;
• use a trial for anything other than evaluating the Service for your own business at ordinary volume;
• attempt to extract or reuse the underlying models, prompts, or vendor accounts; or
• interfere with other customers’ use of the Service.

The Service may connect to tools you already use, such as Google Calendar, Microsoft Outlook, or a website you embed our widget on. Your use of those tools is governed by their terms. We are not responsible for outages, API changes, or data handling by Google, Microsoft, your carrier, Stripe, HighLevel, SMS gateways, or other processors we or you rely on — except to the extent a law says we cannot disclaim it.

If you ask us to connect a CRM or other system as a custom integration, that work is scoped separately and may be delayed or declined if it would turn a standard plan into custom software consulting.

We and our licensors own Cancel Voicemail, the site, the receptionist configuration frameworks, and related trademarks. You own your business content (logos, FAQs, pricing you supply) and the recordings and lead records of your callers, subject to our right to process them to provide and improve the Service, to maintain security and logs, and as described in the Privacy Policy.

You grant us a license to use your content solely to configure and operate your receptionist and to promote the Service in a factual way (for example, naming a customer) only if you give us permission.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that calls will always connect, that speech recognition or bookings will be error-free, that transfers will complete, that vendors or carriers will stay up, or that using the Service will produce any amount of revenue or saved jobs.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEARVANTAGE AND ITS OWNERS, EMPLOYEES, AND VENDORS WILL NOT BE LIABLE FOR LOST PROFITS, LOST JOBS, LOST DATA, MISSED OR MISROUTED CALLS, INCORRECT BOOKINGS OR QUOTES, BUSINESS INTERRUPTION, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE MONTHS BEFORE THE CLAIM. IF YOU ARE ON A TRIAL AND HAVE PAID NOTHING, OUR TOTAL LIABILITY WILL NOT EXCEED $100.

Some states do not allow certain limitations. In those states, our liability is limited to the fullest extent the law allows. These Terms do not limit liability that cannot be limited, such as liability for fraud or for personal injury to the extent a law forbids the limitation.

You will defend and indemnify ClearVantage and our people against claims, damages, and reasonable legal fees arising from: (a) your business, your callers, or jobs you book or miss; (b) information you provided or approved for the receptionist; (c) your call forwarding, recording notices, SMS, or TCPA / privacy compliance; (d) numbers or sites you connect; or (e) your misuse of the Service or violation of these Terms.

We may update these Terms. The updated Terms apply once posted on this page, with a new effective date. If a change materially reduces your rights on a paid plan, we will email the account contact we have on file. Continued use after the effective date is acceptance. If you do not agree, cancel as described above.

We may suspend or end the Service immediately if you violate these Terms, if payment fails, if we are required to by law, or if continuing would create a legal, security, or operational risk. We may also discontinue the product with notice. Sections that should survive (including billing owed, IP, disclaimers, liability limits, indemnity, and governing law) survive.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. You and we agree to the exclusive jurisdiction of the state and federal courts located in California for disputes that are not resolved informally, except that we may seek injunctive relief in any court. If a court finds a section unenforceable, the rest still applies.

These Terms are the entire agreement for the Service and replace prior discussions about it, unless a signed order form or statement of work says otherwise. They do not create a partnership or employment relationship. You may not assign the agreement without our consent; we may assign it as part of a sale of the business.

Cancel Voicemail is operated by ClearVantage. For these Terms, billing, or cancellation: hello@cancelvoicemail.com. Parent company site: clearvantage.co.